FAQ
Frequently Asked Questions
Who is Merkel Media?
Merkel Media is the independent media company behind The Confessionals Podcast and our growing lineup of original content, projects, and merchandise. This store is operated by Merkel Media and is the official place to purchase The Confessionals merchandise.
What payment methods do you accept?
The Merkel Media Store accepts payment by Visa, Mastercard, Discover, and American Express.
What name will appear on my credit card bill?
The name on your credit card bill will be Merkel Media.
What shipping methods are available and how much do they cost?
For your convenience, we offer simple flat-rate shipping based on your delivery location:
- United States: $6.99 flat-rate shipping
- Canada: $12.99 flat-rate shipping
- International: $25.99 flat-rate shipping
Orders are shipped through USPS or FedEx, depending on the destination and package. Your applicable flat shipping rate will be automatically applied at checkout.
How do I track my order?
After you place your order, an automatic confirmation email will be sent to the email address provided at checkout. This email contains your order number.
Once your order ships, you will receive an email with tracking information.
If you have questions about the status of your order, please email merkmerchcs@gmail.com and include your order number. We will be happy to provide you with an update.
How can I make a change to my order?
If you made a mistake on your order or need to change something, please email us as soon as possible at merkmerchcs@gmail.com.
If your order has not yet been shipped, we may be able to make the requested change. Please include your Merkel Media order number, the name the order was placed under, the email address used for the order, and what you would like changed.
We will let you know whether the change can be made.
Why didn’t I receive a confirmation email?
Some email providers may send order confirmation emails to your spam or junk folder. Please check those folders first.
If you still cannot find your confirmation email, contact us at merkmerchcs@gmail.com and we can confirm whether your order was successfully placed.
What if I received the wrong or defective product(s)?
If you received the wrong product or an item arrived defective or damaged, please contact us at merkmerchcs@gmail.com with your order number and a description of the issue.
Please do not ship an item back without contacting us first. We will provide you with instructions for resolving the issue.
What if I want to return product(s)?
All sales are final. We do not accept returns or exchanges.
Please carefully review your order, including item selection, size, color, and shipping information, before completing your purchase.
If you receive an incorrect, damaged, or defective item, please contact us at merkmerchcs@gmail.com with your order number and details about the issue. We’ll be happy to help make it right.
Please do not send any merchandise back without contacting us first.
How do I exchange an item I purchased?
Unfortunately, we do not offer exchanges at this time.
Domestic Time-to-Ship
We are excited to get your order to you! We strive to ship all domestic orders within 1–3 business days. A tracking number will be emailed to you once your order has shipped.
Do you ship internationally?
Yes!
Important Note for International Customers: Depending on your delivery location and order size, your order may be subject to import taxes, customs duties, or other fees imposed by the destination country.
These charges are not included in the shipping cost paid when placing your order and are the responsibility of the customer.
Customs policies vary by country, so we recommend contacting your local customs office if you have questions about potential charges.
If you refuse a shipment because of customs charges, an order is rejected by customs due to item restrictions, or a package is returned because the local carrier is unable to locate your address, return shipping costs and any applicable duties may be deducted from your refund once the package has been returned and processed.
Please be aware that international packages returned by customs may take an extended amount of time to arrive back to us.
International Time-to-Ship
We strive to ship international orders within 3–5 business days. A tracking number will be emailed to you once your order has shipped.
Returns and Exchanges
All sales are final. International orders may not be returned or exchanged.
Clearance Items
All sales are final on clearance items and clearance merchandise may not be returned.
We do not offer price adjustments on previous purchases if an item goes on sale after your order has been placed.